Vacancy Title

Customer Service Representative




Full Time

Contract Type



Office Based (Ashby-de-la-Zouch)

Duties & Responsibilities

1.  Assist with the general running of the Area team and help co-ordinate activities relating to the following:

a)    Accepting, processing and invoicing sales orders.

b)    Providing support to the Credit Control function, including contacting customers to progress payment, preparation for Area Credit meetings, and, where appropriate, liaising with Management to resolve issues.

c)    Liaising with the Operations/Transport team.

d)    Liaising with the Supply Chain Team and the account manager with regard to material purchases, stockholding

e)    Liaising with the Account Managers on a day-to-day basis with regard to sales, samples, quotations and general market information.

f)     To keep accurate files and records supporting the Account Manager and internal procedures within CRM system.

2.            Provide support to the Sales team and work to improve customer relations and systems in support of the business.

3.            Liaise with customers with regard to sales orders, deliveries and complaints.

4.            Prepare and send customer stock lists and free stock lists to your teams customers

5.            Prepare and store packing lists for customer orders and customer specific stock

6.            Handling and distributing samples as required

7.            Enter all quotations, samples and market information into given systems and liaise with other members of the team and the Sales Manager to follow these through to their ultimate conclusion.     This includes logging samples sent to customers and consistently following these up and evaluating the effectiveness of sampling.

8.            Work as a team to report on the sales results at the end of each month and discuss these results within Sales meetings and whenever required.

9.            Be flexible in respect of the Company’s needs where necessary, providing cover for absent colleagues and providing training for new members of staff.

10.         Work to improve knowledge of the Company’s products.

11.         Report the occurrence of any non-conformance through CRM, using Cases.

12.         Assess the credit-worthiness of companies contacted and make recommendations.

13.         Represent the Company in a professional manner at all times.

14.         Occasional Company travel may be required.

Salary Range


Vacancy Closing Date


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